Description: In Revenue Cycle Management (RCM), the effectiveness of a Quality Assurance and Improvement (QAI) program is not just built on metrics - it's built on meaningful communication. This session explores how intentional, transparent dialogue across teams is the catalyst for driving quality, strengthening corporate culture, and delivering exceptional client outcomes. Attendees will discover how communication fosters alignment between QA, operations, and client services, enabling proactive problem-solving and continuous improvement.

Learning Objectives:

• Explain the role of strategic communication in enhancing Quality Assurance and Improvement within Revenue Cycle Management
• Identify key communication practices that foster alignment between QA, operations, and client services teams
• Demonstrate how transparent dialogue contributes to proactive problem-solving and continuous improvement
• Assess the impact of intentional communication on corporate culture and client outcomes
• Apply communication strategies to real-world RCM scenarios to drive quality and performance
  
  

Webinar Publish Date: This was presented as part of the OHIMA 2026 Annual Meeting & Trade Show - March 10, 2026.
Duration: 1 hour

Speaker: Leah Jeffries, RHIT, CDIP, CCS, CCS-P, is a Managing Consultant in Strategy with extensive experience in middle revenue cycle management, specializing in quality assurance and operational leadership. She began her career in professional Emergency Department E/M coding and has advanced through multiple coding and auditing roles, ultimately transitioning into a working management position. Throughout her leadership journey, Leah has continuously refined her skills in performance improvement, team development, and strategic communication. She believes communication is essential at every level, between peers, patients, and leadership, and leverages it to drive alignment, collaboration, and results. Leah excels at helping organizations identify opportunities, implement targeted improvements, and establish sustainable monitoring processes through open dialogue, optimized workflows, and cross-functional engagement.

Click here to register for this webinar!

Cost: $12.50 Members / $17.50 Non-Members
1/2 AHIMA CEU*
Domain: Organizational Management & Leadership

*AHIMA CEUs are also accepted by the AAPC! Check eligibility on the AAPC website.