Description: Health care innovations are revolutionizing the patient experience. The pandemic has spearheaded these efforts to improve patient satisfaction while limiting the face-to-face interaction between patients and hospital staff. However, the patient access department has struggled to pivot their workforce into a remote setting with the use of restrictive legacy technology. Health care organizations need to find ways to increase their patients' access to care while decreasing overall health care costs. The evidence is clear, we can expect patient access post-pandemic to change. Previously, the focus was on traditional metrics such as, referral management, appointment wait times, capacity utilization, and new patient growth. Now, health care organizations will need to implement an integrated, virtual patient access solution to increase cash, convenience, and patient loyalty in a way that will drive market share and reduce administrative costs.

Webinar Date: This was presented as part of OHIMA's 2022 Annual Meeting - March 21, 2022
Duration: 1 hour

Speaker: Aimee Newson is the Senior Director of Revenue Cycle for Savista.  She has experience managing patient eligibility services for acute care hospitals, which included responsibility for a CBO.  Aimee has in-depth knowledge of eligibility requirements, at both State and Federal levels, and extensive experience in providing access to care to healthcare providers’ most vulnerable community members.  She has the insight needed to understand and navigate the complexities of eligibility services as its delivery changes in the healthcare industry. 

Passionate about providing care for those in need, Aimee has partnered with case managers, clinical staff, and other professionals for the last seventeen years to ensure that patients receive their entitled coverage.  Aimee joined the Nevada chapter of HFMA in 2012.

Click here to register for this webinar!

Cost: $25 Members / $35 Non-Members
1 AHIMA CEU*
Domain: Data Structure, Content and Information Governance
Impact Area: Optimize Patient Data for Patient Outcomes

*AHIMA CEUs are also accepted by the AAPC! Check eligibility on the AAPC website.